If your question is not answered below, please contact us for further details:
Q) What standard is the property and who inspects it?
A) Angel Mews is 4 STAR VisitEngland rated (May 2013) so that guests booking with us have confidence in both the quality of the accommodation being offered and the comprehensive level of fixtures and fittings. Full Gas and Electricity certification has been done. PAT (portable appliance test) certification is up to date.
Q) How many people can the property accommodate?
A) Angel Mews sleeps 6 people in 3 bedrooms. A 7th person can be accommodated on a z-bed.
Q) Is there a high chair?
A) Yes we can arrange a high chair with safety straps for guests’s use on request – small charge applies.
Q) Is a complimentary welcome pack included?
A) Yes, most definitely! Our welcome pack includes a chilled bottle of wine, tea, coffee, hot chocolate, brown and white sugar, sweetener and milk sachets together with biscuits. We include enough essentials to get you started such as toilet rolls, hand wash, dishcloths, bin bags, clothes washing tablets, and dishwasher tablets.
Q) Are complimentary toiletries provided?
A) Yes, we provide individually wrapped hand soap in each bathroom and cloakroom.
Q) Is there Broadband?
A) Yes, you will have FREE wifi Broadband access in the property for your use during your stay.
Q) Is there a telephone?
A) There is no telephone provided at the property, however, there is excellent mobile phone reception.
Q) What media facilities are there at the property?
A) Angel Mews has Freesat and 37″ flatscreen television with BBC iPlayer, surround sound system, CD & DVD player.
Q) What will I need to bring?
A) Just your suitcase! We have prepared the property for your stay. You can rest assured in the knowledge that the property has been fully cleaned prior to your arrival, all 100% Egyptian white cotton linen and towels are provided and beds are made ready for you. Colourful beach towels are here for you to use during your stay (please leave them in the property when you leave!) The property has everything you could possibly want to provide maximum comfort and relaxation. A complimentary welcome pack (including a bottle of white wine) and toiletries are also here for your use.
Q) Is there a hairdryer?
A) Yes, we provide a hairdryer in each of the three bedrooms.
Q) What about cleaning products?
A) A full set of cleaning products is left within the property for use during your stay. We kindly ask that you leave these in situ on your departure.
Q) Can I invite additional guests?
A) Yes, you are welcome to bring additional guests, provided that you notify us prior to arrival, and provided that your party does not exceed the number of bed spaces (including z-bed) available within the property (7).
Q) Can I bring my pet?
A) We are sorry, but we do not accept pets in this property.
Q) Do you allow smoking?
A) We are sorry, but we do not allow smoking anywhere in the property.
Q) I have special needs or mobility impairment. How do I know the property will be suitable for me?
A) We have an accessibility statement. This can be viewed by clicking “accessibility” on Home Page. This information should help you to decide if the property will suits your particular needs. Please note that the bedrooms are on the first and second floor.
Q) What is the tariff?
A) Please see below
06.09.14 - 01.11.14 – £920 p/week £166 p/night LATE SUMMER
01.11.14 - 20.12.14 – £633 p/week £166 p/night AUTUMN
20.12.14 - 03.01.15 – £978 p/week £176 p/night CHRISTMAS 2014
03.01.15 – 04.04.15 - £633 p/week £166 p/night SPRING 2015
04.04.15 – 24.05.15 – £805 p/week £186 p/night LATE SPRING 2015
24.05.15 – 12.07.15 – £978 p/week £196 p/night EARLY SUMMER 2015
12.07.15 – 06.09.15 – £1150 p/week SUMMER 2015
06.09.15 – 01.11.15 - £920 p/week £196 p/night LATE SUMMER 2015
01.11.15 – 20.12.15 – £633 p/week £166 p/night AUTUMN 2015
20.12.15 – 05.01.16 - £978 p/week £176 p/night CHRISTMAS 2015
Q) When do I pay?
A) We require cleared funds amounting to 25% of the total holiday cost at the time of booking, with the balance (plus damage/breakage deposit of £150) payable no less than 8 weeks prior to your holiday commencing. If your stay commences less than 8 weeks ahead of your booking date, the full amount is due immediately.
Q) Is there a damage/breakage desposit to pay?
A) When we take the balancing payment for your holiday, we also ask you for a £150 refundable damage deposit to cover damage, breakages, excess cleaning. The deposit is normally refunded to you within a few days of the end of your stay.
Q) What happens if I need to cancel my holiday?
A) The Booking Terms and Conditions will be sent to you by our Property Manager.
Q) What if I need to alter my booking?
A) If you need to change your holiday dates, we will endeavour to help where we can.
Q) Where exactly is my holiday accommodation?
A) Angel Mews is in Poole Old Town, Dorset.
Q) What time is Check In?
A) Access to the property is available from 3pm on the day of arrival. Earlier arrival may be possible, by special arrangement only, and providing the cleaning and restocking of the property has been done in readiness for you.
Q) When is Check Out time?
A) On the day of departure we require that guests vacate the property by 10am so that our cleaning staff can prepare the property ready for the next guests.
Q) Who can I contact if I have an urgent problem?
A) The folder of information in the property should provide the solution. If you have a serious problem, such as no water or no power or you are locked out, then our Property Manager will provide assistance.
In the event of a fire, or medical emergency please ring the emergency services on 999.
Q) How should the property be left?
A) We ask you please to leave the accommodation in a clean and tidy state, as it was found, with the washing up done and put away and everything back in position and in the same room as you found it. Our cleaners will clean after you vacate at 10am, but changeover time is limited. If the property is left in a particularly poor state we reserve the right to charge you for any additional cleaning that we deem necessary.
Q) What if I leave something behind?
A) Don’t worry, but please let us know as soon as you can. We will keep items safe for you and do whatever we can to help, making a charge for postage and administration as appropriate. Perishable or toiletry items will be disposed of.
Q) Can I give feedback about my holiday?
A) Absolutely! We encourage guests’ comments (good or bad!) either by e-mail, by writing your comments in the guest book which is kept in the property or better still, on Trip Advisor.
If you have an issue with any aspect of your accommodation whilst you are staying with us, please let us know as soon as possible so we have the chance to rectify matters for you. We want you to be as comfortable and relaxed as possible.